It can be frustrating when you realize that an address mistake was made during an online purchase, especially when it involves automatic translation errors. If you’ve made an address error in your MAKESTAR order and are wondering whether it’s too late to fix it, you’re not alone. In this guide, we’ll walk you through the steps to resolve address issues and help you understand what to do next.
Step 1: Check Your Order Confirmation
The first thing you should do is review your order confirmation email. Ensure that the address details you entered are indeed incorrect. If the translation or the address format was wrong, check if there’s an option to update the details directly through the website or customer support.
Step 2: Contact MAKESTAR Customer Support
Before contacting UPS, it’s important to reach out to MAKESTAR’s customer support team. They can assist you in making changes to your shipping details if the order hasn’t been processed for shipment yet. Provide them with your order number and explain the situation clearly, mentioning the automatic translation issue you encountered.
Step 3: Contact UPS if Necessary
If MAKESTAR confirms that the shipment has already been dispatched, it’s time to contact UPS. Since UPS is handling the delivery, they may be able to update the shipping address or provide additional options for rerouting your package. Make sure to have your tracking number ready when contacting UPS.
Step 4: Understanding Shipping Timelines
Since you mentioned that the album’s release date was 4 days ago and you haven’t received a shipping email yet, it’s worth checking the processing times. Sometimes, there can be a delay in shipment notifications, so be patient and check for updates. If you still haven’t received a shipping email, follow up with MAKESTAR customer service.
Summary
In conclusion, if you’ve made an address mistake, don’t panic. Start by verifying your order details, then contact both MAKESTAR and UPS if needed. Customer service teams are usually understanding, especially if the mistake was due to a system issue like automatic translation. Taking these steps can help you resolve the situation efficiently and ensure your order reaches you correctly.
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