海外航空会社への問い合わせメールを送る際に必要な、購入手続きに関する確認と返金手続きの依頼について、具体的な英文例を紹介します。以下のような内容で、予約確認が取れず、決済が完了した状況に対して返金と再購入の手続きを依頼するための文章をご紹介します。
英文確認メール例文
Subject: Inquiry Regarding Reservation and Refund Process
Dear [Airline Name] Customer Service,
I am writing to inquire about the status of my reservation. Below are the details of my booking:
- Date of booking: [Month] [Day], [Year]
- Route: [Departure City] to [Arrival City]
- Booking Name: [Full Name]
- PNR Number: [PNR Number]
- Ticket Type: 2 Adult Tickets
After completing the ticket purchase on [Month] [Day], I received the ‘Reservation Confirmation Mail’. Following that, I proceeded with the payment process. However, despite several attempts using my VISA credit card, I encountered issues and was unable to complete the payment for over 30 minutes. Eventually, the payment was successfully completed, and the total amount of [Amount in JPY] was charged to my card.
However, shortly thereafter, I received a ‘Reservation Cancellation Email’, and I was unable to confirm the booking using the PNR number provided. Therefore, it appears that the reservation has not been confirmed, yet the payment has been processed successfully.
I have confirmed that my credit card has already been charged the amount of [Amount in JPY]. Could you kindly assist with the following:
- Confirm the status of my reservation.
- Initiate the refund process for the charged amount.
Once I receive your response, I would like to proceed with the re-purchase of the tickets.
Thank you for your assistance. I look forward to your prompt reply.
Best regards,
[Your Full Name]
[Your Contact Information]
まとめ
このメール例文は、航空券購入に関するトラブルや支払い手続きが上手くいかなかった場合に、航空会社に確認と返金手続きを依頼するための文例です。状況を明確に説明し、必要な手続きを依頼することで、スムーズな対応が期待できます。
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